If it is a false alarm, you will be required to quote your cancellation code or password. If the controller is not entirely satisfied with your response the vehicle will continue en-route and deal with the situation accordingly. If there is a problem but you are still able to communicate with the controller, please indicate clearly what the emergency is. The controller will then dispatch the appropriate reaction team. If you know that the activation is a false alarm, don’t wait for our controllers to contact you, please contact our control room to cancel.

Upon arriving at your premises, the reaction officer will attempt to gain access. We recommend that if your perimeter wall has an electric fence or there is no obvious access point, you should install a digital keypad and advise our control room of the code. Should you require an access control pad our security consultants will gladly assist, they are fairly inexpensive. Once on the property the reaction officer will check the house doors and windows for forced entry. If the situation is under control he will contact the control room and leave the premises. Should this not be the case the necessary action will be taken.

Whenever you contact the control room, please always identify yourself by giving the controller your name and then your address. Once the controller has identified the correct premises on our system, they will be able to help deal with your call.

It is very important that you test your system often, we would recommend this be done at least once a month. Remember to contact our control room first and cancel the reaction by giving the controller your cancellation code.
Please do not test during peak hours when people are opening or closing their homes. Furthermore during adverse weather conditions all control rooms are inundated with false alarms, please do not test your system under these conditions.