Control Room
The Heart of Our Security Operations
Effective security depends on information reaching the right people quickly and the correct response being initiated without unnecessary delay.
The TRSS Control Room acts as the central communication and coordination hub connecting clients, security officers, Armed Response teams, monitoring systems and other operational resources.
When an alarm, panic activation or security event is received, our Control Room Operators assess the available information and initiate the appropriate response according to established procedures.
Our operators maintain communication with field personnel throughout an incident, providing updates, coordinating additional resources and escalating situations where further assistance may be required.
Integrated technology provides greater visibility across our operations, including GPS-enabled response vehicles, electronic security systems, off-site CCTV monitoring and other connected security infrastructure.
This centralised approach enables TRSS to deliver a coordinated security service where monitoring, communication and response work together as part of one integrated solution.
Contact Us for a Connected Security Solution
Our security specialists can assess your property and recommend a customised solution that connects monitoring, communication and rapid response directly to our Control Room.
How Our Control Room Supports Your Security
Our Control Room provides the central link between your security systems and the personnel responsible for responding to potential threats.
Alarm & Panic Monitoring
Alarm activations and panic signals can be transmitted directly to our Control Room for immediate assessment.
Operators review the information associated with the activation and follow established response procedures, helping ensure security incidents are acted on quickly and appropriately.
Response Coordination
When an incident requires physical intervention, our Control Room coordinates with available reaction personnel and other operational resources.
Integrated dispatch and GPS technology help operators identify suitable response units and maintain visibility of the response as it develops.
Off-Site CCTV Monitoring
Connected CCTV systems provide our operators with additional visibility across protected properties.
Intelligent alerts, virtual trip-wires and other monitoring technology can highlight suspicious activity, allowing operators to assess events and initiate the appropriate response where necessary.
Incident Management & Escalation
Security incidents can develop rapidly and may require multiple resources.
Our Control Room provides a central point for communication throughout an event, allowing operators to coordinate personnel, communicate updates and escalate serious incidents to additional resources or emergency services where required.
Always Connected. Always Coordinated.
The TRSS Control Room brings people, technology and response resources together to provide greater visibility and stronger coordination across your security operation.
24 Hours Monitoring
Our Control Room provides continuous oversight of connected security systems, alarm activations and operational events to help ensure incidents receive the attention they require.
Rapid Alarm Response
Alarm and panic activations are assessed by trained operators who can initiate the appropriate response according to established security procedures.
Real-Time GPS Visibility
GPS technology provides visibility of reaction vehicles and other connected resources, helping operators coordinate field personnel more effectively.
Integrated CCTV Monitoring
CCTV and off-site monitoring systems can connect directly to our Control Room, allowing operators to visually assess suspicious activity and potential security threats.
Direct Communication
Our operators remain connected with security personnel and response teams, providing a central communication point throughout security incidents.
Coordinated Emergency Response
Where an incident requires additional support, the Control Room can coordinate further resources and escalate the situation according to its severity.
Frequently Asked Questions
What does the TRSS Control Room monitor?
Our Control Room can receive and manage a range of security events, including alarm activations, panic signals, CCTV alerts and other connected security notifications. Operators assess each event and initiate the appropriate response according to established procedures.
Is the TRSS Control Room operational 24 hours a day?
Yes. Our Control Room provides continuous monitoring and operational support, helping ensure connected clients and security personnel have access to coordinated assistance at any time of the day or night.
What happens when an alarm is activated?
When an alarm signal is received, our Control Room Operators assess the activation and available information before initiating the appropriate response. Where necessary, reaction personnel can be dispatched and monitored throughout the incident.
Can CCTV systems be connected to the Control Room?
Yes. CCTV and off-site monitoring systems can be integrated with our Control Room, allowing operators to receive intelligent alerts, assess suspicious activity and initiate a response where required.
How does the Control Room work with Armed Response?
The Control Room acts as the communication and coordination link between an alarm event and our Armed Response teams. Operators can dispatch available units, monitor their progress through GPS and communicate important information while the incident is being managed.
100+ YEARS OF SECURITY
EXPERIENCE COMBINED
84 000
Properties Protected
367 358
Monthly KM's Travelled
93 079
Monthly Emergency Signals