Auto Dispatch
Intelligent Dispatch for Faster Response
Every TRSS Armed Response vehicle is equipped with intelligent Auto Dispatch technology, ensuring alarm activations are immediately routed to the nearest available Response Officer.
The system automatically identifies the closest vehicle, calculates the fastest route, and simultaneously alerts our SAIDSA-accredited Control Room, ensuring every incident is managed quickly, accurately and efficiently. By reducing response times and eliminating unnecessary delays, TRSS Auto Dispatch ensures our clients receive the fastest possible assistance when it matters most.
Key Benefits:
- Automatic dispatch to the nearest available Response Officer
- Intelligent GPS route optimisation
- Real-time communication between Response Officers and the Control Room
- Faster response and improved operational efficiency
- Complete visibility of every dispatched incident
Contact Us for a Smarter Response Solution
Our security specialists can assess your current security setup and recommend an integrated response solution designed to improve alarm communication, dispatch efficiency and emergency response.
How Auto Dispatch Works
Auto Dispatch connects alarm events, our Control Room and GPS-enabled reaction vehicles to help ensure the closest suitable unit can be identified and deployed with minimal delay.
Alarm Signal Received
When an alarm, panic signal or verified security event is received by our Control Centre, the incident is immediately presented to our operators for assessment.
Important information relating to the property, alarm activation and incident can be reviewed so that the appropriate response can be initiated.
Nearest Unit Identified
GPS technology provides real-time visibility of available response vehicles operating within the surrounding area.
The system helps identify the unit best positioned to respond, reducing unnecessary delays associated with manually locating available vehicles.
Immediate Dispatch
Once the appropriate unit has been identified, the incident details can be communicated directly to the responding officer.
This streamlined process helps get reaction personnel moving towards the property quickly while keeping the Control Room informed throughout the response.
Live Response Monitoring
The responding unit can be monitored through GPS while travelling to the incident.
Our Control Centre maintains visibility of the response and can coordinate additional resources, communicate new information or escalate the incident when required.
Smarter Technology. Faster Coordination. Better Visibility.
Auto Dispatch is designed to improve the way security incidents are communicated, assigned and managed from the moment an alarm is received until the responding team arrives on site.
Nearest Available Unit
GPS positioning helps identify the reaction vehicle best positioned to respond to an incident based on its current location and availability.
Faster Dispatch Decisions
Automated vehicle visibility reduces the time required for operators to determine which unit should be assigned to a call.
Real-Time GPS Tracking
Reaction vehicles can be monitored while travelling to an incident, giving our Control Centre greater visibility throughout the response.
Direct Control Room Integration
Auto Dispatch connects directly with our operational Control Room, helping operators manage alarm events and reaction resources from one coordinated environment.
Improved Communication
Incident information can be communicated quickly to responding officers, helping ensure they receive the information required before arriving at the property.
Coordinated Emergency Response
Control Centre Operators can monitor incidents, communicate with field teams and coordinate additional resources where a situation requires further support.
Frequently Asked Questions
What is Auto Dispatch?
Auto Dispatch is an intelligent security dispatch system that uses GPS positioning and unit availability to help identify the nearest suitable reaction vehicle when an alarm or security incident is received.
How does Auto Dispatch help improve response times?
The system gives Control Room Operators immediate visibility of available reaction vehicles and their current positions. This reduces the time required to manually determine which unit is closest and available to respond.
Can TRSS track the reaction vehicle after it has been dispatched?
Yes. GPS-enabled vehicles provide our Control Room with visibility of the responding unit while it travels to the incident, helping operators monitor and coordinate the response.
Does Auto Dispatch work with Armed Response?
Yes. Auto Dispatch forms part of TRSS’s integrated reaction infrastructure and can work alongside Armed Response, alarm monitoring and Control Room operations to streamline the response process.
What happens if an incident requires additional response units?
Our Control Room can assess the situation and coordinate additional reaction resources or escalate the incident where required. This allows TRSS to adapt the response according to the nature and severity of the event.
100+ YEARS OF SECURITY
EXPERIENCE COMBINED
84 000
Properties Protected
367 358
Monthly KM's Travelled
93 079
Monthly Emergency Signals